https://wiki.w9cr.net/index.php?action=history&feed=atom&title=Product_Support_Bulletin_878 2026-05-28T04:40:59Z Revision history for this page on the wiki MediaWiki 1.34.4 https://wiki.w9cr.net/index.php?title=Product_Support_Bulletin_878&diff=4172&oldid=prev 2019-03-28T09:55:37Z

<p>Created page with &quot;<a href="/index.php/Category:Quantar_Service_Bulletin" title="Category:Quantar Service Bulletin">Category:Quantar Service Bulletin</a> &lt;html&gt; &lt;BODY link=#0000ff vLink=#800080&gt;&lt;B&gt;&lt;FONT face=Arial size=2&gt; &lt;P&gt;COMMERCIAL GOVERNMENT &amp; INDUSTRIAL SOLUTIONS SECTOR &lt;/P&gt; &lt;P&gt;13...&quot;</p> <p><b>New page</b></p><div>[[Category:Quantar Service Bulletin]]<br /> &lt;html&gt;<br /> &lt;BODY link=#0000ff vLink=#800080&gt;&lt;B&gt;&lt;FONT face=Arial size=2&gt;<br /> &lt;P&gt;COMMERCIAL GOVERNMENT &amp;amp; INDUSTRIAL SOLUTIONS SECTOR &lt;/P&gt;<br /> &lt;P&gt;1301 E. ALGONQUIN RD. &lt;/P&gt;<br /> &lt;P&gt;SCHAUMBURG, IL. 60196 &lt;/P&gt;<br /> &lt;P&gt;(847) 576-0180 &lt;/P&gt;<br /> &lt;P&gt;PSB # 878 &lt;/P&gt;<br /> &lt;P&gt;APC # 448,509,482,409&lt;/P&gt;<br /> &lt;P&gt;DATE: March, 1999&lt;/P&gt;<br /> &lt;P&gt;EXPIRES: February 28, 2000&lt;/P&gt;&lt;U&gt;<br /> &lt;P&gt;SUBJECT:&lt;/U&gt; QUANTAR MISSES TONE REMOTE CONTROL (TRC) KEY-UPS ON CHANNELS <br /> CONFIGURED FOR PL/DPL&lt;/P&gt;&lt;U&gt;<br /> &lt;P&gt;MODELS AFFECTED&lt;/U&gt;: T5365A QUANTAR/QUANTRO&lt;/P&gt;&lt;U&gt;<br /> &lt;P&gt;SYSTEMS AFFECTED&lt;/U&gt;: &lt;/B&gt;&lt;B&gt;CONVENTIONAL WITH TRC CONSOLE AND/OR TRC <br /> C0MPARATOR&lt;/P&gt;&lt;U&gt;<br /> &lt;P&gt;SYMPTOM&lt;/U&gt;:&lt;/B&gt; When back-to-back TRC calls are made on a Conventional <br /> Quantar, the Quantar intermittently misses the TRC request and fails to transmit <br /> wireline audio.&lt;/P&gt;&lt;B&gt;&lt;U&gt;<br /> &lt;P&gt;CAUSE&lt;/U&gt;:&lt;/B&gt; The Quantar software is busy transmitting 180 milliseconds of <br /> reverse burst at the end of a TRC call while a new TRC request is being inputted <br /> to the Quantar. The Quantar drops all incoming TRC requests while transmitting <br /> reverse burst.&lt;/P&gt;&lt;/FONT&gt;&lt;FONT color=#ff0000 face=Arial size=2&gt;<br /> &lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;/FONT&gt;&lt;B&gt;&lt;U&gt;&lt;FONT face=Arial size=2&gt;<br /> &lt;P&gt;RESOLUTION&lt;/U&gt;: &lt;/B&gt;Quantar software&lt;B&gt; &lt;/B&gt;version 10.1.2 or later has been <br /> modified to abort all reverse burst processing, process the incoming TRC <br /> requests, and successfully transmit the wireline audio.&lt;/P&gt;<br /> &lt;DIR&gt;<br /> &lt;DIR&gt;&lt;/FONT&gt;&lt;B&gt;&lt;I&gt;&lt;FONT face=HELVETICA size=2&gt;<br /> &lt;P&gt;STATIONS WITHIN WARRANTY, OR COVERED UNDER EXISTING SOFTWARE SUBSCRIPTION <br /> AGREEMENT (SSA&lt;/I&gt;&lt;U&gt;):&lt;I&gt; &lt;/P&gt;&lt;/B&gt;&lt;/I&gt;&lt;/U&gt;&lt;/FONT&gt;&lt;FONT face=Arial size=2&gt;<br /> &lt;P&gt;Users of the TRC keying feature can obtain version 10.1.2 or later at no cost <br /> by contacting the System Support Center at 1-800-221-7144 and press option <br /> numbers 2.4.1. Please have the Quantar serial number and station ID readily <br /> available.&lt;/FONT&gt;&lt;FONT face=HELVETICA size=2&gt; Software Subscription Agreement <br /> (SSA) subscribers should contact either their Motorola System Manager or System <br /> Integration (SI) specialist to order the software at no cost.&lt;/P&gt;<br /> &lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;/DIR&gt;&lt;/DIR&gt;&lt;B&gt;&lt;I&gt;<br /> &lt;P&gt;STATIONS OUT OF WARRANTY&lt;/I&gt;: &lt;/P&gt;&lt;/B&gt;<br /> &lt;P&gt;To purchase the updated software, 10.1.2 or later, contact your Motorola <br /> sales person. &lt;/P&gt;&lt;/FONT&gt;&lt;B&gt;&lt;U&gt;&lt;FONT face=Arial size=2&gt;<br /> &lt;P&gt;NOTE&lt;/U&gt;: &lt;/B&gt;The serial number is contained in the Quantar code plug. The <br /> station ID can only be obtained when directly connected to the Quantar with the <br /> Quantar RSS. The station ID is a hexadecimal number listed on the station <br /> control/wireline digital metering screen.&lt;/P&gt;<br /> &lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;/FONT&gt;&lt;B&gt;&lt;FONT size=4&gt;<br /> &lt;P&gt;Motorola Standard Limited Warranty Terms Apply&lt;/P&gt;&lt;/B&gt;&lt;/FONT&gt;&lt;/BODY&gt;&lt;/HTML&gt;</div>

Bryan