Service and Repair Notes S-0164

 

SERVICE AND REPAIR NOTES                                                              

Bulletin

TECHNICAL INFORMATION                                                                                         SRN: S-0164

Government & Enterprise Mobility Solutions - GEMS                                                    APC: 509, 537, 675

1301 E. ALGONQUIN RD.                                                                                            DATE: May 2005

SCHAUMBURG, IL. 60196                                                                                           EXPIRES: 9/30/05

 

SUBJECT: Quantar IntelliRepeater® (IR) duplicate physical addresses when adding SER 1Q05 or later version stations or FRUs to an existing older version site

 

SYSTEMS AFFECTED: ASTRO® SmartZone® 3.0, 3.5 and 4.1

 

MODEL and OPTIONS AFFECTED:  

 

• T5365 Quantar® with the one of the following options:
• X898 SmartZone IR ASTRO CAI Trunking
• X999 SmartZone IntelliRepeater
• CLN1294 FRU – EPIC-II IR station control module

 

SYMPTOMS:  Adding multiple new IR channels to an existing site or replacing multiple new Station Control

Boards (SCBs) at an existing site may cause a potential communication conflict on the Local Area Network (LAN). 

This conflict will render the newly added stations or SCB FRUs unable to operate compatibly with the existing older version IR’s at the site.  The previously existing channels (IR’s) will not be affected by this issue.

 

CAUSE:  Stations shipped prior to System Enhancement Release (SER) 1Q05 used a physical (MAC) address that was factory set in the 08003EXXXXXX range.  With the 1Q05 version stations, the physical address range changed to 001255XXXXXX.  A change in the 1Q05 Quantar software allows the use of any new or old address assigned by the factory.  However, all previous software versions only allowed the originally assigned block of addresses.  When a pre-1Q05 station powered up with a physical address outside of the 08003EXXXXXX range, the station used a default address for communication on the IR LAN.  When adding a new 1Q05 or later version IR station or a replacement SCB FRU to an existing IR station, this new IR station or FRU may have the new physical address embedded on the board.

 

When the new IR or SCB FRU is added to an existing IR site, the existing site's software version will be cross loaded to the new IR or FRU.  If the site software version is pre-1Q05, AND the new IR or FRU board has the later 001255XXXXXX physical address, the cross loaded software on the new IR or FRU will use the default 08003EXXXXXX physical address.  A conflict on the LAN arises when a second new IR or FRU board is introduced to an existing IR site.  The two (or more) new stations or FRUs with the later physical address will default to the same 08003EXXXXXX address, and will be unable to communicate with the rest of the existing IR’s at the site.        

 

RESOLUTION: When two or more new 1Q05 or later version IR stations or FRU boards are added to an existing IR site, an upgrade of the existing IR’s at the site to the SER 1Q05 or later software version will make all IR stations compatible with both the old and new physical addresses.  To determine if this condition exists within an IR site, the physical address can be read from each station and compared for any duplicate addresses.  Using the Radio Service Software (RSS), go to the Service menu (F2), and then Ethernet Parameters (F7) to view the currently used physical address of an IR station.

 

Effective immediately for all new orders, IR Flashport software upgrade kits must be included/ordered for the existing IR’s at a site when new IR stations are ordered to expand that site.

For pertinent orders that have already been accepted, the SER 1Q05 or later Quantar IR software upgrade kit can be ordered at no charge by entering the requested data in ALL fields of the following order form (last page of this document) and emailing it to the System Support Center (SSC) at ccof129@email.mot.com or faxing it to 847-725-4073.

 

Run the install.exe program to install the Flash software on the laptop computer that contains the RSS/FTP application to upgrade Quantar IR stations.  This IR software Flash upgrade kit is designed to work with all IR stations. Station backplane ID’s are not required. 

 

As an alternative to the RSS, Quantar Flash upgrades can be performed with the DLN6455A Configuration Service Software (CSS), which was designed to service APCO 25 stations/Astro 6.X System releases.  The Software Download feature of the CSS software will allow you to successfully flash any Quantar/Quantro station with the serial cable or with an Ethernet connection without the need for the CVN1077A DOS-based FTP utility software; however, it currently will not allow you to configure/service non-APCO 25 stations.

 

Note:  Before upgrading an IR station, read and save the station’s codeplug. The SER 1Q05 software version requires a codeplug version 13 before the station can operate properly.  If the current codeplug version of the station (RSS:Service:Upgrade Codeplug) is an earlier version, perform the codeplug upgrade procedure by pressing “Enter” in the Upgrade Codeplug RSS screen, and program the new version codeplug image into the station.      

 

Warning for Flashing an IR site: When the flashing of the first IR is completed, the entire site will go into the flash download (cross-load) mode and no site communications will take place until the flash download process has been completed and all IR's start Trunking again. This process takes about 30 minutes to complete.

 

LABOR WARRANTY ALLOWANCE:  The following standard on-site labor plus travel (one round trip per IR site) will be approved to Flash software upgrade the affected SmartZone IntelliRepeater stations that are still in warranty.

 

·       A maximum of two (2) hours of on-site labor to Flash upgrade an IR site (all existing IR stations at the site) via the IR software download/cross-load method and then test the IR site after the new IR stations and/or SCB FRU’s are added to the existing IR site.

 

If any assistance is needed to perform the Quantar IR Flash software upgrades, please contact the System Support Center (SSC) at 1-800-221-7144.

 

WARRANTY CLAIMS: Only work performed by Motorola Authorized Warranty Service Centers will be eligible for reimbursement via the MOL claims entry process.

·       The model number should be typed as T5365A in the MODEL NUMBER field

·       The serial number should be typed as 509xxxxxxx (APC code plus 7x’s) in the SERIAL NUMBER field and ALL of the individual Quantar IR ten-character serial numbers must be entered in the EXCEPTION NOTES field.

·       The total number of IR sites upgraded must be typed in the NUMBER OF UNITS ON THIS CLAIM field

·       All of the customer site names must be entered in the EXCEPTION NOTES field.

·       The REPAIR TYPE CODE should be selected as INFRASTRUCTURE, SCHAUMBURG, REPROGRAM, REPROGRAM PERFORMED PER SRN or SP AUTH

·       This bulletin number must be typed in the SP AUTHORIZATION NUMBER field

·       The SSC case number must be typed in the RSC REQ / SSC CASE # field

·       Any other supporting information can be typed in the EXCEPTIONS NOTES box

 

SRN S-0164 – Order form for the SER1Q05 or later version Quantar SmartZone IR Flash software upgrade kit

 

Please complete ALL fields in this form and email it to the Motorola System Support Center (SSC) at ccof129@email.mot.com or fax to 847-725-4073.  Complete and validated orders will typically be shipped within one (1) week ARO.

 

                                                                                                Case # __________________

                                                                                                (Leave Space Blank (SSC will fill in)

Ship To Information:	Customer Reference Information:
Name:	Customer/System Name:
Address:	System ID/Customer Number:
City, State:	Address:
Zip Code:	City, State:
ATTN:	Zip Code:
Phone #:
Email Address:

 

Note: One SER1Q05 or later Quantar SmartZone IR Flashport software upgrade kit/diskette can be used to Flash upgrade all Quantar IR stations at a SmartZone site.  A maximum of two kits will be shipped for an order.

 

The 13-digit factory order number(s) must be provided _____________________________ that originally ordered the SER 1Q05 version T5365A Quantars with either the X898 or the X999 SmartZone IR option for the IR site expansion(s) or the CLN1294 FRU(s) for upgrading an IR site.

(If not known, the 13-digit factory order number(s) can be obtained by contacting your local Motorola Sales Representative)